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[The following is a paid advertisement.]
Providing reliable service and fast restoration is our constant focus at ComEd, and the latest enhancements to our storm response process include:
Better communications to customers and municipalities: We are doubling our customer service center’s call volume capacity. We have implemented two-way text messaging, and strengthened our municipal outreach to work more effectively with local officials.
More staff to restore customers faster: We have increased the number of First Responders by 20 percent. This adds to our damage assessment capability and speeds up restoration times for customers.
New technology to enhance coordination: We have created a new $1 million, state-of-the-art regional mobile command center (MOC), which can be deployed to the hardest-hit areas in severe storms. This will bring ComEd closer to our customers – and enable us to respond more quickly in times of need.
This all comes in addition to the historic work that’s resulting from the Energy Infrastructure Modernization Act. In the weeks and months ahead, we will update you on our progress as we continue to strengthen the grid, improve reliability and better communicate with our customers.
posted by Advertising Department
Thursday, Mar 1, 12 @ 9:46 am
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Previous Post: *** LIVE SESSION COVERAGE ***
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