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*** UPDATED x1 *** SoS White suspends registration reminder mailers

Posted in:

* Press release…

Jesse White Announces Office to Suspend Mailing Vehicle Registration Renewal Reminder Notices Due to the Budget Stalemate

Illinois Secretary of State Jesse White announced today that his office will suspend mailing out vehicle registration renewal reminder notices to the public due to the lack of a state budget.

White noted that by suspending this service, which will save approximately $450,000 per month, his office will be able to prolong the ability to mail vehicle registration renewal stickers, titles and license plates to vehicle owners for a few months longer before the postage account is depleted.

“The lack of a Fiscal Year 2016 budget is adversely impacting the Secretary of State’s office, and threatens to jeopardize the services we provide to the public,” said White. “Without a state budget in place, we are doing what we can to manage so that we may serve the people of Illinois for as long as possible. As a result, difficult decisions like suspending renewal reminder notice mailings are decisions we are being forced to make.”

White also noted if the office’s postage account runs out before January, he will be unable to mail the annual license to auto dealers, which they need to operate in Illinois legally, as well as critical incorporation paperwork needed for businesses in Illinois.

Last week, White issued a letter to the governor and legislative leaders outlining concerns on how the budget stalemate is negatively impacting his office. Some of the concerns included critical computer maintenance and data security issues as well as Driver and Vehicle Services facility operations. White is determined to prioritize difficult cuts to ensure his office can provide core services to the public for as long as possible.

White encouraged vehicle owners to be mindful of their vehicle registration status to ensure they renew in a timely manner and avoid driving on expired vehicle stickers. He also emphasized that more vehicle owners will be forced to visit facilities to renew their vehicle registration stickers because without a reminder notice they will not have a pin number needed to renew online. However, people who have signed up to receive electronic reminder notices will continue to receive them by email. To sign up for this service, please visit www.cyberdriveillinois.com.

“I urge the governor and the legislature to come together and solve this budget crisis so that my office, and all of state government, can continue providing services to the people of Illinois without interruption,” said White.

*** UPDATE *** From comments…

without those renewal notices to mail in everyone will have to visit the SoS Office because you can’t even renew online without the PIN that comes on the renewal notice

Not necessarily. There’s a work-around. You can renew via e-mail by using the PIN that’s printed on the registration card in your glove box.

posted by Rich Miller
Monday, Sep 28, 15 @ 1:53 pm

Comments

  1. ===“I urge the governor and the legislature to come together and solve this budget crisis so that my office, and all of state government, can continue providing services to the people of Illinois without interruption,” said (Secretary Jesse) White.===

    That is what a Constituional does.., to keep all this at the Governing level.

    It’s about how the lack of budget is effecting the state, with no qualifiers.

    Comment by Oswego Willy Monday, Sep 28, 15 @ 1:57 pm

  2. I wrote awhile back that empty postage meters could be the last straw. I kinda hope I’m right. Something has got to give.

    Comment by Arthur Andersen Monday, Sep 28, 15 @ 2:00 pm

  3. AA, maybe Rauner will get UPS to provide postage on an IOU basis. (/s)

    Comment by Norseman Monday, Sep 28, 15 @ 2:03 pm

  4. This government efficiency should have happened a long time ago. Perhaps SOS should ask for e-mail addresses so if the public wants a reminder, SOS can provide this service at almost no cost.

    Comment by Muscular Monday, Sep 28, 15 @ 2:04 pm

  5. VanillaMan, please offer us an update from General White, Fort SOS.

    Comment by AC Monday, Sep 28, 15 @ 2:05 pm

  6. The SoS just put out the SOS.

    Comment by 47th Ward Monday, Sep 28, 15 @ 2:07 pm

  7. This will get a few folks in a pickle. It’s the rare person who will remember to renew their licenses without these notices. I see some traffic tickets coming to some unsuspecting people.

    Since Rauner is creating this problem, perhaps he can use some of his slush money to pay for some PSAs to remind folks to check their renewal status.

    Comment by Norseman Monday, Sep 28, 15 @ 2:07 pm

  8. I sure would like to know what my 105 dollars tag pay’s for. Come on Gov.

    Comment by Anonymous Monday, Sep 28, 15 @ 2:08 pm

  9. ===This government efficiency should have happened a long time ago. Perhaps SOS should ask for e-mail addresses so if the public wants a reminder, SOS can provide this service at almost no cost.===

    With the added fiscal benefit to the state of increased revenues in fines, fees, and penalties due to the fact that even fewer people read their email or have it go straight to the spam filter.

    Brilliant!

    Comment by GraduatedCollegeStudent Monday, Sep 28, 15 @ 2:08 pm

  10. I have heard that the Attorney General’s office in Thompson has run almost run out of toner. Also that Workman’s Comp expects to be out of postage any day now.
    How long until there is a full on barter market for paper clips and pens in the atrium?

    Comment by Anonish Monday, Sep 28, 15 @ 2:13 pm

  11. ==I sure would like to know what my 105 dollars tag pay’s for.==

    Fewer services than it previously did, and income taxes will likely be higher than 5% once this is resolved. It’s a government that’s as rational as a set of voters who supported Rauner, along with increasing minimum wage and taxing millionaires.

    Comment by AC Monday, Sep 28, 15 @ 2:13 pm

  12. Just a press release
    A release sent by me
    Another lonely day
    With no one here but me
    More loneliness
    Than any man could bear
    Rescue me before I fall into despair

    I’ll send an SOS to the world [2x]
    I hope that someone gets my [3x]
    Release in an email [2x]

    Eight months has passed since we had some hope
    But I should have known this right from the start
    Only hope can keep us together
    Budgets mend our crunch
    But budgets break leverage

    I’ll send an SOS to the world [2x]
    I hope that someone gets my [3x]
    Release in an email [4x]

    Walked out this morning
    Don’t believe what I saw
    Thirteen million registrations
    Right outside my door
    Seems I’m not alone at being alone
    Thirteen million Illinoisians
    Wanting a budget done

    I’ll send an SOS to the world [2x]
    I hope that someone gets my [3x]
    Release in an email [4x]

    Sending out an SOS [16x]

    Comment by Oswego Willy Monday, Sep 28, 15 @ 2:18 pm

  13. Next thing all the retirees will be asked to return all the staplers, etc. they borrowed from the office upon retirement if they want to get another check. #NotMyRedSwingline

    Comment by Arthur Andersen Monday, Sep 28, 15 @ 2:18 pm

  14. We’ll save $5.4 million a year by not sending renewal reminders? More like this, please.

    Comment by Birdseed Monday, Sep 28, 15 @ 2:18 pm

  15. Muscular, hadn’t thought about it that way.

    In fact, the Rauner game plan is so efficient, they’re looking at spending all of FY16 revenue by end of March.

    Comment by Wordslinger Monday, Sep 28, 15 @ 2:20 pm

  16. Maybe White should shut down services & keep paying workers following Raunner’s ‘precidents’ at the Museum & shooting complex.

    Comment by sal-says Monday, Sep 28, 15 @ 2:21 pm

  17. And the state will enjoy a nice uptick in fine revenue resulting from late fees, etc. Rauner couldn’t have planned it better.

    Comment by Politix Monday, Sep 28, 15 @ 2:27 pm

  18. Mr. White,
    If postage is actually going to run out, e-mail to the dealers to send some type of a registered pre-paid return envelope label to your office. Or, if the dealer licenses can be printed at the SOS local branch facilities, have the dealers come in to pick them up.

    Comment by DuPage Monday, Sep 28, 15 @ 2:27 pm

  19. Businesses not being able to incorporate? Shake ‘em on up Bruce.

    Comment by Precinct Captain Monday, Sep 28, 15 @ 2:28 pm

  20. BTW… anyone know how the state is paying its water, electric, and gas bills? Or are they just not getting paid?

    Comment by AlabamaShake Monday, Sep 28, 15 @ 2:30 pm

  21. ==maybe Rauner will get UPS to provide postage on an IOU basis. (/s) == Without snark, I believe that this is already happening at some agencies.

    Comment by SAP Monday, Sep 28, 15 @ 2:33 pm

  22. Sorry to say, but I rely on these reminders to keep me legal - how many of us know exactly when we need to renew? Hoping I happen to notice and do not have to pay fines or late fees. Thank you BVR.

    Comment by illini Monday, Sep 28, 15 @ 2:33 pm

  23. Maybe they can borrow a trebuchet from the museum and launch reminders into local town squares.

    Comment by Jocko Monday, Sep 28, 15 @ 2:37 pm

  24. OW–Clever reference to ‘The Police’.

    Comment by Cubs in '15 Monday, Sep 28, 15 @ 2:38 pm

  25. == how many of us know exactly when we need to renew==

    I don’t mean to be flippant, but look at the sticker on your license plate.

    Comment by Demoralized Monday, Sep 28, 15 @ 2:39 pm


  26. I don’t mean to be flippant, but look at the sticker on your license plate.

    Right. And then what? You need a pin code and special code to renew over the phone. The mailers give the pin code and access code.

    Comment by Frenchie Mendoza Monday, Sep 28, 15 @ 2:41 pm

  27. ==Right. And then what?==

    You don’t have to do it by mail. You can go to the facility. Or possibly the bank if they still do that. Yes, this is an inconvenience. But it can be dealt with. Should we have to? No. But it is what it is.

    Comment by Demoralized Monday, Sep 28, 15 @ 2:44 pm

  28. This reminds me; I only have a few days left to buy my sticker.

    Comment by Dome Gnome Monday, Sep 28, 15 @ 2:45 pm

  29. ==Right. And then what?==

    Also, do what it says above. Sign up to receive e-mail notices. Problem solved.

    I’ve been hammering away at looking for ways to ONLY provide correspondence via e-mail. This is the 21st Century. We don’t need to use mail so much anymore.

    Comment by Demoralized Monday, Sep 28, 15 @ 2:46 pm

  30. Even “with” the reminder, I’ve been tardy. I don’t always see all the mail that comes into the house as Mrs. Guy takes care of much of that. The cops have always been pretty good about an unofficial, “go get it” or a more formal warning if you’re pretty recently out of date. If we could save a cool half mil skipping the postage on these, I’d be all for it.

    Comment by A guy Monday, Sep 28, 15 @ 2:48 pm

  31. ===Right. And then what?===

    Just drive to any currency exchange near your home. For a small service fee they will issue you a new sticker on the spot.

    Comment by Hit or Miss Monday, Sep 28, 15 @ 2:57 pm

  32. If that’s the best pressure point he’s got, Jesse needs to check back in with Speaker Madigan for further instructions. Use email. Or better yet rely upon people to remember for themselves. The IRS doesn’t send out reminders.

    Comment by Emanuel Can't Monday, Sep 28, 15 @ 3:04 pm

  33. There are suburbs that will write you up under municipal ordinance for an expired sticker and hook you up. It’s a revenue stream, the cost of the violation and the tow fee to get your car out of the yard.

    Dont count on Officer Friendly.

    And this isn’t a “money-saving idea” it’s a consequence of the budget-hostage situation.

    Comment by Wordslinger Monday, Sep 28, 15 @ 3:06 pm

  34. Nice to know, but without those renewal notices to mail in everyone will have to visit the SoS Office because you can’t even renew online without the PIN that comes on the renewal notice. If they don’t have the funds to mail out the renewal notices, how much longer will the SoS Offices be open??? Seems like a big Carch-22

    Comment by Frank Ambrose Monday, Sep 28, 15 @ 3:19 pm

  35. The most eye popping thing in this story is that this state spends $450K per month or nearly $5.5 million per year to remind people about their stickers. That is money that could be better spent in a day and age of email. Wow.

    Comment by A guy Monday, Sep 28, 15 @ 3:21 pm

  36. Will voters think this a bipartisan solution? Hard to believe it cost that much to send notices.

    Comment by Liberty Monday, Sep 28, 15 @ 3:23 pm

  37. Hey Emanuel Can’t:
    Every year the IRS mails me a 1040 Form. That’s my reminder that its time to pay Uncle Sam.

    Comment by Jackrabbit Monday, Sep 28, 15 @ 3:25 pm

  38. My registration expires at the end of this month. Good thing I saw this, because it jogged my memory. My email renewal notice was in my spam file. I just renewed online. Whew! But what if I didn’t have access to email?

    Comment by Archiesmom Monday, Sep 28, 15 @ 3:31 pm

  39. ==That is money that could be better spent in a day and age of email. Wow.==

    I’ve suggested over and over that we should send more stuff electronically and have been met with the question Archiesmom asks: “What if I didn’t have e-mail?” To which I answer: “Tell them to get e-mail.” Is that crass? Probably. But the issues I deal with are business people who should have e-mail. In that universe as far as I’m concerned they need to sign up for e-mail or they are S.O.L.

    Comment by Demoralized Monday, Sep 28, 15 @ 3:35 pm

  40. === The cops have always been pretty good about an unofficial, “go get it” or a more formal warning if you’re pretty recently out of date. ===

    My son was 3 days expired (because notice was not sent due to clerical error) and got a ticket. Went to take care of it and was in line with someone who only received warning for expired license for a month. Consistency is not always guaranteed.

    Lesson for all who read this post is to put a reminder on your smart phone or your paper calendar.

    Comment by Norseman Monday, Sep 28, 15 @ 3:37 pm

  41. Capitol Fax readers are the exception of course, but there is a huge population that does not read the paper etc and will never hear about this. Most expect to receive that postcard reminder and will never think to renew registration on their own. Illinois continues to do the turnaround train wreck.

    Comment by Way South of I-80 Monday, Sep 28, 15 @ 3:43 pm

  42. A guy, it would be good cost cutting move if there was a guarantee that everyone had access to email.

    Comment by Norseman Monday, Sep 28, 15 @ 3:45 pm

  43. Saying “switch to e-mail” is a logical step. But-whaddaya do with folks like AA’s beloved 80 years-young mother-in-law, who doesn’t have and isn’t gonna get e-mail?

    Comment by Arthur Andersen Monday, Sep 28, 15 @ 3:45 pm

  44. =====That is money that could be better spent in a day and age of email. Wow.==

    I’ve suggested over and over that we should send more stuff electronically and have been met with the question Archiesmom asks: “What if I didn’t have e-mail?” To which I answer: “Tell them to get e-mail.” Is that crass? Probably. But the issues I deal with are business people who should have e-mail. In that universe as far as I’m concerned they need to sign up for e-mail or they are S.O.L. ===

    The difference being that none of them provides a public service that could potentially result in fines being delivered to their consumers without their taking prompt action.

    My own (anecdotal) experience is that if your primary/almost exclusive way of interacting with your “customer” base is email, particularly without a voluntary opt in from the customer, you’re probably engaged in some sort of predatory activity, not delivering a service. Email is too readily ignored or missed to be used for something like this.

    Comment by GraduatedCollegeStudent Monday, Sep 28, 15 @ 3:45 pm

  45. If people renew online, will SoS have sufficient postage to mail the stickers back to them?

    Comment by IlliniLaw Monday, Sep 28, 15 @ 3:50 pm

  46. Rich:
    From the SoS site:
    Where do I get Registration ID/PIN?
    Your Registration ID and PIN numbers are located on the Renewal Notice you received in the mail. If you do not have a renewal notice, please call the Public Inquiry Division at 800-252-8980 to obtain your Registration ID and PIN number.

    If SoS is running out of money, what are the chances this phone number will be able to be accessed by those who need the PIN. There is nothing about a PIN from the current registration being valid for the renewal.

    It would be nice if it was….

    Comment by Frank Ambrose Monday, Sep 28, 15 @ 3:51 pm

  47. Like to the trebuchet idea!

    Comment by Anon221 Monday, Sep 28, 15 @ 3:51 pm

  48. === But-whaddaya do with folks like AA’s beloved 80 years-young mother-in-law, who doesn’t have and isn’t gonna get e-mail? ===

    Good thing she has a well-informed son-in-law looking after her interests. :)

    Comment by Norseman Monday, Sep 28, 15 @ 3:54 pm

  49. Come people - everyone has access to sub-ether radio:

    “There’s no point in acting all surprised about it. All the planning charts and demolition orders have been on display at your local planning department in Alpha Centauri for fifty of your Earth years so you’ve had plenty of time to lodge any formal complaints and its far too late to start making a fuss about it now.”

    Comment by Vogon Logic Monday, Sep 28, 15 @ 3:55 pm

  50. === Like to the trebuchet idea! ===

    But will the trebuchet repairman take IOUs?

    Comment by Norseman Monday, Sep 28, 15 @ 3:56 pm

  51. It’s a money grab in the first place that car dealers have to get new sets of “dealer plates” every year. I’ve heard the arguments that they’re not suitable for stickering, etc and it’s bureaucratic baloney. Make ‘em good for a couple years at a time and start saving postage. Keep the fees where they are-not too many poor car dealers in my neck of the woods.

    Comment by Arthur Andersen Monday, Sep 28, 15 @ 4:02 pm

  52. I sure miss JBT right now - her wisdom and guidance are severely lacking at this time!

    Comment by illini Monday, Sep 28, 15 @ 4:03 pm

  53. - Vogon Logic -

    You left off “Don’t Panic!”

    Comment by RNUG Monday, Sep 28, 15 @ 4:03 pm

  54. Well, when the trebuchet breaks, the Museum will be able to use the wood to hear the building complex. There- problem solved!

    Comment by Anon221 Monday, Sep 28, 15 @ 4:16 pm

  55. Heat not hear…. doggone keyboard!

    Comment by Anon221 Monday, Sep 28, 15 @ 4:17 pm

  56. if one wasnt to make doing business in the state of illinois as difficult as possible, refusing to approve a sos budget is a great way to go about that

    Comment by hisgirlfriday Monday, Sep 28, 15 @ 4:26 pm

  57. wants not wasnt ugh

    Comment by hisgirlfriday Monday, Sep 28, 15 @ 4:28 pm

  58. ===Arthur Andersen - Monday, Sep 28, 15 @ 3:45 pm:

    Saying “switch to e-mail” is a logical step. But-whaddaya do with folks like AA’s beloved 80 years-young mother-in-law, who doesn’t have and isn’t gonna get e-mail?====

    I’d have her son in law drive her around! lol

    There could be a few exceptions OR they could offer an alternate email (child or son in law) Schools do it if parents aren’t home. We can work around this for $5.5 Million a year and send the money to 80 year olds dealing with greater crises than these.

    BTW, it’s the 80 year olds who get these things taken care of 2 months ahead of time. lol

    Comment by A guy Monday, Sep 28, 15 @ 4:33 pm

  59. –”Maybe they can borrow a trebuchet from the museum and launch reminders into local town squares.”–
    CapFax post of the year nominee !!!!!

    Comment by northernwatersports Monday, Sep 28, 15 @ 4:35 pm

  60. Maybe the SOS police won’t have time to pull over mom and pop delivery trucks as they cross the state line. I am embarrassed for our state when I see this.

    Comment by Blue dog dem Monday, Sep 28, 15 @ 4:49 pm

  61. ==- hisgirlfriday - Monday, Sep 28, 15 @ 4:26 pm:

    if one wasnt to make doing business in the state of illinois as difficult as possible, refusing to approve a sos budget is a great way to go about that==

    Don’t worry, “GTCR GOLDER RAUNER, L.L.C.” already has a license in good standing and no startup businesses are happening because Illinois hasn’t yet Turned Around.

    Comment by crazybleedingheart Monday, Sep 28, 15 @ 5:07 pm

  62. Guy, she’s sharp as a tack and probably does have her sticker on 2 months ahead of time. She’ll probably be driving me around first.

    I think there is merit to a senior exemption to an e-mail notice requirement.

    Comment by Arthur Andersen Monday, Sep 28, 15 @ 5:28 pm

  63. Interesting comments since I got back on this link - email is not the answer. I get an email bill from my land line phone/internet provider 3 1/2 weeks before it is due - and, guess what - I missed making an online payment in time and am paying a penalty.

    The written/mailed notices stay where I will see them until taken care of. Email notices get lost far too easily in most computers.

    Comment by illini Monday, Sep 28, 15 @ 5:54 pm

  64. Thanks, - Cubs in ‘15 -

    Comment by Oswego Willy Monday, Sep 28, 15 @ 8:01 pm

  65. OW, I’m seeing an HBO episode. No one in state government can get to the office due to SoS shut down. Bruce can’t stand to be home all day with Diana who continuously tries to get her state worker to come to her house to listen to Bruce’s rants about the news and how it’s all Madigan’s fault.

    Comment by Flynn's mom Monday, Sep 28, 15 @ 9:18 pm

  66. - Flynn’s mom -,

    Usually it’s the irony of Bruce and Diana working against the others’ agenda is the secret to their HBO series. I’d ha veto think on it, but you laid out a solid episode, that’s for sure.

    Comment by Oswego Willy Monday, Sep 28, 15 @ 10:12 pm

  67. White noted that by suspending this service, which will save approximately $450,000 per month,
    Stop sending reminders. What a ridiculous cost associated with that. Even when budgets get set this should not be something we spend money on.

    Comment by Ryan Evans Monday, Sep 28, 15 @ 10:52 pm

  68. Meh. If you can’t READ on you DL when it expires maybe you shouldn’t be driving. Stop this practice all together and save the money. You know, maybe let people take personal responsibility instead of nanny-stating everything.

    Comment by Anon2U Tuesday, Sep 29, 15 @ 8:12 am

  69. Gotcha OW

    Comment by Flynn's mom Tuesday, Sep 29, 15 @ 8:15 am

  70. I believe the renewal notices include EPA Testing if required to renew (every other year.) Don’t wait until the last minute to find out.

    Comment by DuPage Grandma Tuesday, Sep 29, 15 @ 8:58 am

  71. There’s a point in ending the mailing & requiring you to take the responsibility to go get the renewal sticker. It could be a big $$ raiser for the local constable. I once lost or forget my mailer but got to drive around for 6 months before being pulled over just because of the expired sticker.

    As a young lad remember my suburban community in St.Louis would have the cops at a couple of major interchanges on the day our town’s new local sticker came due. If the local police cracked down pulling over everyone eventually it would get thru. But, for about a year or two I could then speed by as that is all the cops would be enforcing.

    Comment by Product of the '60's Tuesday, Sep 29, 15 @ 9:19 am

  72. Looked up some stats this morning (for everyone bellyaching about the expense of this service). As of 2010, there were 5.7 million registered private and commercial vehicles in the state. This breaks down to roughly less than a $1.00 per vehicle per reminder. Considering how much the annual renewal fee is, continuing the service should not be too much of a fiscal burden on the DMV/State Department. Certainly not so much of a burden that we should shift to predatory business tactics such as relying on such an easily ignored (or spam filtered) method as email.

    Comment by GraduatedCollegeStudent Tuesday, Sep 29, 15 @ 9:32 am

  73. There should never be another notice sent out in the mail. This is a waste of money. Go to email. People need to be responsible, after they get a few tickets maybe just maybe they will start paying attention. If they don’t maybe they shouldn’t be driving a car.

    Comment by realworld Wednesday, Sep 30, 15 @ 1:21 pm

  74. The Secretary of State collects fees of nearly $2.225 billion which are up $35.5 million from fiscal year 2013. The $35.5 million increase in fee revenue can be partially attributed to the registration fee for first division motor vehicles, which with reported fee revenues of $876.5 million for fiscal year 2014, increased by $12.6 million. Source: IOC Fee Imposition Report 2014.

    So, its not an issue of not collecting enough in fees, it’s the appropriating of monies for the postage. The cost of the postage,while it does seem high is marginal compared to the revenues generated. I do think that the SOS should push for other options of renewal notifications to trim the printing, postage and staff costs. We do live in a digital age, you know.

    While we are at it, how about doing away with all those goofy license plates.

    Comment by Professional Skeptic Wednesday, Sep 30, 15 @ 10:55 pm

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