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Audit: DoIT an overspending mess

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* AP

An effort by the state of Illinois to consolidate hundreds of separate financial reporting systems has cost $150 million more than estimated.

Auditor General Frank Mautino’s audit of the Illinois Department of Innovation and Technology found that the cost of the Enterprise Resource Planning project exceeded the initial five-year, $250 million estimate by 60 percent largely because of an aggressive implementation schedule. It began by tackling 260 separate financial reporting systems.

“It’s running behind and you’ve had cost overruns because of the implementation, they pushed hard in the beginning, which caused conversion problems and implementation problems because it’s trying to do so much,” Mautino said.

The audit found that the current estimated $400 million rollout should cover the rest of the implementation, scheduled for completion early next year. But Mautino noted some of the bigger challenges remain — mega-agencies such as the Department of Human Services and the Department of Healthcare and Family Services, which handle public assistance and Medicaid health care coverage, have yet to come online.

The audit, covering a two-year period that ended in June 2018, found 30 deficiencies. They included the failure to consolidate computer services among all 38 agencies required by a 2016 executive order by former Republican Gov. Bruce Rauner, late payment of vendors resulting in $20 million in late-payment interest, shoddy control of inventory and assets, and failure to follow written policies about which personnel have the authority to make such changes as computer coding.

The full audit is here.

* From the synopsis

Because of the significance and pervasiveness of the findings described within the report, we expressed an adverse opinion on the Department’s compliance with the assertions which comprise a State compliance examination. The Codification of Statements on Standards for Attestation Engagements (AT-C § 205.72) states a practitioner “should express an adverse opinion when the practitioner, having obtained sufficient appropriate evidence, concludes that misstatements, individually or in the aggregate, are both material and pervasive to the subject matter.”

Yikes.

* From the Daily Line

The agency also failed to conduct employee performance evaluations in a timely manner, and failed to submit reports to the state about employee diversity on time, or even at all in the case of the Asian-American Employment Plan Survey for the 2017 fiscal year.

After employees were terminated, many of them kept their state cell phones for weeks, or even months. The audit found that of nine terminated employees sampled for the audit, six of them kept their cell phones for anywhere between 46 to 291 days after the termination of the employee, costing the state $1,576. One of the former employees slipped through the cracks entirely, and DoIT was not aware that the cell service for a terminated employee had been costing the state $52 per month until the auditors notified the agency.

The auditors also noted that some of DoIT’s employees and contractors “had not completed security awareness training or cybersecurity training, completed the annual acknowledgement of compliance with security policies, obtained proper authorization for access rights, or request forms were submitted late, or not properly approved; and removed access rights in a timely manner.”

Additionally, the audit found that 551 laptops and desktops were not up-to-date with the latest anti-virus product and 3,692 were not up-to-date with the latest anti-virus definitions.

posted by Rich Miller
Friday, Jul 12, 19 @ 9:58 am

Comments

  1. News flash: it didn’t take an audit to figure this out. Haha! Just to make it “legit” cause no one listens to rank and file making complaints about this daily behavior. SNAFU is the new Illinois State motto.

    Comment by New Slang Friday, Jul 12, 19 @ 10:04 am

  2. As a DOIT employee, I’m shocked!! /s

    Comment by Bigboy Friday, Jul 12, 19 @ 10:08 am

  3. I wish this hadn’t been inevitable.

    Comment by Skeptic Friday, Jul 12, 19 @ 10:11 am

  4. Absolutely shocking. An agency created to add a layer of management over agency IT staff? How could that be wasteful

    Comment by Bigboy Friday, Jul 12, 19 @ 10:12 am

  5. Is anyone even shocked about this

    Comment by Bev Friday, Jul 12, 19 @ 10:13 am

  6. It’s worth noting that the State has hired contractors to help with this work, but with the two year budget stalemate those contractors couldn’t get paid so they didn’t do their work.

    Comment by Just Me 2 Friday, Jul 12, 19 @ 10:14 am

  7. I am shocked, shocked I tell you that doit staff can’t even maintain their own computers with up to date anti-virus software.

    Comment by Huh? Friday, Jul 12, 19 @ 10:15 am

  8. Frank Mautino still has a job?

    Comment by Lightgroot Friday, Jul 12, 19 @ 10:16 am

  9. “Bruce Rauner; Waste, Fraud, Abuse. Let’s DoIT”

    Comment by Oswego Willy Friday, Jul 12, 19 @ 10:16 am

  10. And the reason those vouchers didn’t get paid that incurred the interest was because of issues with the ERP software. How ironic.

    Comment by LTSW Friday, Jul 12, 19 @ 10:17 am

  11. ===…still has a job?===

    Are we concerned about the findings too, or…

    Is that you, Grant Wehrli?

    Comment by Oswego Willy Friday, Jul 12, 19 @ 10:18 am

  12. =Is that you, Grant Wehrli?=

    Now I have to clean the coffee off my screen.

    Well played.

    Comment by JS Mill Friday, Jul 12, 19 @ 10:20 am

  13. I eagerly await IRN reporting this.

    I also eagerly await winning the lottery even though I don’t buy a ticket.

    Comment by efudd Friday, Jul 12, 19 @ 10:22 am

  14. This is really too bad but not surprising. The underlying idea of the effort may be one of the few good efforts coming from the Rauner administration.

    I think the desperate need to update and consolidate IT systems between state agencies was drastically underestimated, which is part of the problem, but then the implementation was bad as well.

    Too bad. The condition of state computer systems is an absolute embarrassment. Hopefully the new administration can fix the effort.

    Comment by Phenom_Anon Friday, Jul 12, 19 @ 10:25 am

  15. They should just throw more pricey consultants and management buzzwords at the problem. That’ll fix it.

    Comment by NIU Grad Friday, Jul 12, 19 @ 10:27 am

  16. I think the idea behind DoIT was a good one. Unfortunately, it seems to have rolled out with CMS-level effectiveness.

    Comment by SAP Friday, Jul 12, 19 @ 10:35 am

  17. When you can’t even accurately define the scoop of the problem you are trying to fix, things like this happen. The Rauner administration basically took the sales pitches as fact instead if doing due diligence. If I had written that RFP, the company would be deep into paying penalities by now.

    Comment by RNUG Friday, Jul 12, 19 @ 10:35 am

  18. Poor dumb Grant must feel really mopey today, His Public Enemy#1 just found his pet GovJunk operation a complete magoo fest. Wonder is anyone totaled how many billions were squandered? May Grant could quit and become a roady for Confederate Railroad

    Comment by Annonin' Friday, Jul 12, 19 @ 10:36 am

  19. A progressive income tax will solve all funding problems in Illinois.

    Comment by Steve Friday, Jul 12, 19 @ 10:36 am

  20. What incredible waste—and not at all surprising. Meanwhile, Hardik Bhatt is happily ensconced at Amazon as a leader in “Digital Government.”

    Comment by Not a Superstar Friday, Jul 12, 19 @ 10:36 am

  21. Hey did they find the agency with no computers that GovJunk always asked about?????

    Comment by Annonin' Friday, Jul 12, 19 @ 10:37 am

  22. ===If I had written that RFP, the company would be deep into paying penalities by now.===
    I was wondering about this, The project is so delayed and not producing results, and yet taxpayers are on the hook for more money.

    Comment by Robert the Bruce Friday, Jul 12, 19 @ 10:38 am

  23. - JS Mill -

    The tweets write themselves. No one parodies themselves better than @GrantWehrli.

    I check it out daily, or if I’m feeling down. The comedy…

    To the Post,

    ===Additionally, the audit found that 551 laptops and desktops were not up-to-date with the latest anti-virus product and 3,692 were not up-to-date with the latest anti-virus definitions.===

    Instead of “IT” they are more “Ut Oh”

    This is like the car mechanic whose engine blows up because they didn’t change the oil… ever.

    That Bruce Rauner… a genius.

    Comment by Oswego Willy Friday, Jul 12, 19 @ 10:39 am

  24. ==Poor dumb Grant must feel really mopey today==

    Doubt that very much. The obvious is never obvious to him.

    Comment by A guy Friday, Jul 12, 19 @ 10:41 am

  25. == I think the idea behind DoIT was a good one. ==

    The State has been trying to consolidate all of its’ computer systems since the 1960’s in order to achieve cost savings. First proposed by a blue ribbon task force that included Jim Norris and Dale Brown, among others. Politics and agency infighting prevented or slowed it, but some of it got done.

    IMO, DoIT is just an extra layer of mostly unneeded bureaucracy; if they had given that level of authority to the pre-existing operation, it would have been cheaper than the current scheme. Plus, with DoIT, the State pretty much put the vendors and consultants in charge … never a good thing.

    Comment by RNUG Friday, Jul 12, 19 @ 10:43 am

  26. Transformative. Drivin’ results. Superstars. 200 people processin’ forms w no computers. Did you see my new pin? /S

    Worthwhile goal, but first, do no harm.

    Comment by Langhorne Friday, Jul 12, 19 @ 10:43 am

  27. DoIt is one of the greatest privatization schemes there is.
    An agency created to facilitate private sector access into nearly
    every
    State government agency
    Separate Agency IT personnel
    placed under DoIt control
    It’s worked like a charm
    All with battalions of outside contractors.
    I’d also like to point out that
    many many many of these outside consultants are foreign nationals (nothing wrong with that btw)
    but it’s why Rauner
    and now Pritzker
    refuse to enroll the state in the
    E-verify system
    DoIt is a private sector workaround
    to mine the state
    of valuable data

    Comment by Honeybear Friday, Jul 12, 19 @ 10:44 am

  28. As others have noted—this is sad and infuriating—but not at all surprising to folks who saw it up close. I still believe there’s a profound need for DOIT—but it’s going to take a lot more time, commitment, and leadership to realize it.

    Comment by Interested observer Friday, Jul 12, 19 @ 10:47 am

  29. RNUG: Fair point. I guess I’m saying that the idea of getting the State computers speaking the same language is a good idea. They way it was done, with foxes running the henhouse, is a disaster.

    Comment by SAP Friday, Jul 12, 19 @ 10:50 am

  30. Sadly the change in administration has allowed and further enabled the ERP travesty. It continues today - this isn’t all in the past.

    Comment by Lincoln Lad Friday, Jul 12, 19 @ 10:57 am

  31. Another win for runnin’ gubmint like a bidness.

    Comment by Moe Berg Friday, Jul 12, 19 @ 10:58 am

  32. ===It continues today - this isn’t all in the past.===

    Good thing there’s this audit, “now”

    Governors own.

    Governor Pritzker will want to not own any more of another documented Rauner failure.

    Comment by Oswego Willy Friday, Jul 12, 19 @ 11:02 am

  33. =If I had written that RFP, the company would be deep into paying penalities by now.=

    @RNUG, that is not how the pinstripe wealfare system under Rauner worked. Promise big, talk about market efficiencies and competition, deliver no bid contracts (sometimes) the antithesis to competition, deliver little.

    We would have been much better off if you wrote the RFP.

    =A progressive income tax will solve all funding problems in Illinois.=

    Well…Rauner’s “we don’t need revenue approach worked so well.

    If you liked the Rauner approach better you can always go to Kansas. It isn’t quite the heady days of 2011 when they stripped it to the bone since even they had to raise taxes, but you will find plenty of kindred spirits there.

    Comment by JS Mill Friday, Jul 12, 19 @ 11:05 am

  34. DoIT has been far more interested in meeting arbitrary deadlines than getting the system right. I’ve never seen an agency so obsessed with charts and graphs and PowerPoint presentations.

    DoIT has been an utter disaster. The transition has been sloppy. They provide poor customer service to agencies. While the concept of consolidation sounds good rarely does it work. Agencies were served far better by their own Info Tech shops than they are by DoIT. You have to submit a service request for everything now.

    Comment by Demoralized Friday, Jul 12, 19 @ 11:06 am

  35. == They way it was done, with foxes running the henhouse, is a disaster. ==

    I totally agree with you on that. We used to have vendors try to run things … but when you put together a knowledgeable team, you can easily refute the vendors questionablr sales pitches. Unfortunately, most the knowledgeable people left in 2002 … and no one was adequately trained to replace them because CMS refused to hire new staff until after the positions were vacant.

    Comment by RNUG Friday, Jul 12, 19 @ 11:07 am

  36. ==until after the positions were vacant==

    It’s still done that way for the most part in state government.

    Comment by Demoralized Friday, Jul 12, 19 @ 11:08 am

  37. There was a big push under Blagojevich to consolidate IT resources. That was a big mess as well. I heard during the creation of DoIT that this effort would be different. Apparently it was just another rehashed Blagojevich idea with the same results.

    Comment by A Jack Friday, Jul 12, 19 @ 11:10 am

  38. “A progressive income tax will solve all funding ”
    problems in Illinois.” And here I thought it was term limits.

    Comment by Skeptic Friday, Jul 12, 19 @ 11:11 am

  39. Two systems for all agency use brought to you by Rauner
    Doit and GATA both working flawlessly

    Comment by Blanko Friday, Jul 12, 19 @ 11:17 am

  40. You mean a program that was developed by the state cost more money and achieved dismal results by using evidence-based practices? Say it ain’t so. Why do they keep listening to non-experts in the field that claim trends and evidence-based practice produce results? It is nothing more than re-worded politically correct syntax in a new format, from theories that failed horribly in the past. JB if you really want to fix it, stop listening to the political hacks.

    Comment by Panopticon Friday, Jul 12, 19 @ 11:19 am

  41. -if they had given that level of authority to the pre-existing operation, it would have been cheaper than the current scheme.

    I’m a broken record on this: hire cost-effective Tier II state employees who live and pay local and state taxes in Illinois rather than contract to out-of-state corporations. Partner with our university systems for the projects to send resources their way, create education and internship opportunities, potentially grow more entrepreneurs and give us more skilled people to attract companies to locate here. We’ve got a governor with a great mind for a business incubator approach to some of our needs.

    Comment by Earnest Friday, Jul 12, 19 @ 11:23 am

  42. $$ . Agencies were served far better by their own Info Tech shops than they are by DoIT. $$

    Ummm, no, THAT is a huge waste of manpower and computer hardware. Consolidation is a must, but one system at a time. Trying to do everything at once is nearly impossible. DoIT is a good idea with poor execution, and government red tape just adds to the problem.

    Comment by IT Guy Friday, Jul 12, 19 @ 11:23 am

  43. Any chance we can bill GovJunk for at least the penalties and overruns to help clean up his own mess?

    Comment by Graduated College Student Friday, Jul 12, 19 @ 11:24 am

  44. IT Guy, do you work for the state? If not then sit down. Our state is being mined by private IT companies. That could only be done by a centralized unit. It’s perfidy

    Comment by Honeybear Friday, Jul 12, 19 @ 11:40 am

  45. Accountability for results went out the door with the creation of DoIT. Huge contracts to underperforming consultants came in the door, and resumes were being padded to claim great success with what was an incredibly flawed implementation. Now orders can’t be placed, vendors are being paid extremely slowly, and the financial reporting is unreliable. That is today, not just 2 years ago.

    Comment by Lincoln Lad Friday, Jul 12, 19 @ 11:47 am

  46. ===That is today, not just 2 years ago.===

    (Sigh)

    I wrote…

    ===Governors own.

    Governor Pritzker will want to not own any more of another documented Rauner failure.===

    It’s in Gov. Pritzker’s best interest to look at this audit, and make right another Rauner failure, cause governors own, and Mr. Pritzker… he’s the governor.

    “Questions?”

    Comment by Oswego Willy Friday, Jul 12, 19 @ 11:54 am

  47. efudd — fun fact: Buying a ticket does not significantly increase your chance of winning the lotto. You’re almost as likely to be given a winning ticket or find one on the street…

    Comment by Soccermom Friday, Jul 12, 19 @ 11:56 am

  48. Also, it’s a scandal how far behind Illinois is in information technologies. If you want to break your heart, compare the state of Virginia’s homepage with ours. It’s like time travel.

    IIRC, Virginia did a special bond issuance to redo their website, which is now incredibly user friendly.

    When we talk about making a state business-friendly, this is the kind of thing we should include in the conversation.

    Comment by Soccermom Friday, Jul 12, 19 @ 12:00 pm

  49. I mean, look at this:

    https://www.virginia.gov/business/

    I tell you, I may start a business in Virginia just for the heck of it.

    Comment by Soccermom Friday, Jul 12, 19 @ 12:02 pm

  50. Okay, now I’m just upsetting myself.

    https://www.vedp.org/?=yesvirginia/

    Comment by Soccermom Friday, Jul 12, 19 @ 12:03 pm

  51. Working for DOIT…..I can say several things….
    1) ERP never should have been given to Delloite
    2) Consolidation is a very good thing in theory …but as with anything if not thought and done properly, it is never going to succeed
    3) The reason we have to have tickets for everything is so we CYA ….there have been many times where we have been asked to do something and we have ….but when we go ahead and do the request….and let’s say it fails?….we have been thrown under the bus by agency staff and the issue of tickets has also been an audit finding
    4) Let’s question how non Doit agency personal is stillat their original agency….if we where all DOIT wouldn’t development and support staff be in the same building?

    Comment by ManagmentTrainee Friday, Jul 12, 19 @ 12:35 pm

  52. @LTSW
    DOIT as an agency was not on the ERP system until after this Audit was performed. So no irony.

    Comment by FKJ Friday, Jul 12, 19 @ 12:42 pm

  53. Having sat through erp meetings since the Quinn administration the downfall of erp occurred 4+ years ago. Going “cheap” and buying an off the shelf private sector product was wrong and the state will continue to pay because of it. Sad but this will be the first of many poor audits that will highlight the poor choices made.

    Comment by Fiscal guy Friday, Jul 12, 19 @ 1:02 pm

  54. Soccermom -
    “Virginia did a special bond issuance to redo their website” … do you know how many years the bond issuance was for? Filan & his minions tried to pay for operating expenses (ISP patrol vehicles) using the 25 year bond issue proceeds, claiming they would be paid off in the first year’s redemption.

    Comment by Anyone Remember Friday, Jul 12, 19 @ 1:03 pm

  55. == Partner with our university systems … ==

    One of the better conversion operations I remember was hiring a bunch of UoI IT students to convert programs. Had to teach them the old language, and it was a line by line brute force recoding, but it got the job done. We ended up hiring a number of them after they graduated.

    Comment by RNUG Friday, Jul 12, 19 @ 1:05 pm

  56. Quinn’s staff were planning a computer systems upgrade. They were smart enough not to launch the effort before they understood what they had. Rauner’s people were not so smart.

    Some systems should be centralized, some not. For example, moving the DCFS case management system into a centralized system was a bad idea. It moved the developers and business analysts too far from the front lines.

    When new systems are developed. It is best to have mixed teams of consultants and state staff. The state staff can then maintain the systems and shape the system to meet specific agency needs.

    Comment by Last Bull Moose Friday, Jul 12, 19 @ 1:17 pm

  57. Honeybear, no I don’t, but what does that have to do with anything. I’ve been in IT for over 30 years, and systems should be consolidated as much as possible regardless of who does the work. Stay in your lane.

    Comment by IT Guy Friday, Jul 12, 19 @ 1:24 pm

  58. ==Ummm, no, THAT is a huge waste of manpower and computer hardware.==

    You can be an apologist all you want. I stand by what I said. Ask any agency and they will tell you the same thing.

    ==Consolidation is a must,==

    No, it’s not. Consolidation isn’t necessarily a good thing. And it the case of Doit is most certainly was not a good thing.

    Comment by Demoralized Friday, Jul 12, 19 @ 1:25 pm

  59. ==Stay in your lane.==

    Arrogant much? Sheesh. You epitomize the attitude of Doit. You know best. That’s why they are a failure.

    Comment by Demoralized Friday, Jul 12, 19 @ 1:26 pm

  60. ===Stay in your lane. ===

    Typical IT. You are supposed to be making everybody’s lives easier and more efficient. Try listening for a change.

    Comment by Rich Miller Friday, Jul 12, 19 @ 1:28 pm

  61. =I’ve never seen an agency so obsessed with charts and graphs and PowerPoint presentations.=

    And despite all of the spreadsheets and metrics and charts and graphs, the one piece of information that never appears on any of them is—time lost doing mission critical work—by me the end user.

    You might be able to save a fair chunk of change by licensing enterprise software on a state-wide basis and purchasing equipment in increments of 1000s rather than 10s, and all of the other things that really can be affected by economies of scale.

    But I’ve been keeping track and, on a good week, I now lose 2%-3% of my productivity. When I have to call, schedule, and wait for someone with a tech credential put in her password to apply an update that I used to do by myself as I was walking out the door to a meeting. Or reconfigure software options that change every time an unannounced upgrade takes place. Or put in a help ticket when I suddenly can’t open files with a certain file extension and wait days for someone to respond who can actually help me. Add to that the times management staff step in and spend their time and political capital with DoIT management to get something back on track because I can’t get anyone to move and I’m dead in the water.

    Even a 1% loss of productivity spread throughout the state workforce and DoIT has created huge diseconomies of scale.

    Comment by Sangamo Girl Friday, Jul 12, 19 @ 1:29 pm

  62. The major problem with DoIT is that they insist on making the agencies conform to one way of managing and deploying IT. The needs of the different agencies, however, are very diverse.

    Comment by Pelonski Friday, Jul 12, 19 @ 1:34 pm

  63. @ManagementTrainee - I can relate to the first three issues as those happen even in corporate life. The last one is an example of DoIT staff not understanding business or business contracts. DoIT operates as a vendor/contractor filling positions/services the business (agencies) have requested and charging back. The agencies want staff on hand and have a contract in place for that. If you have an issue with that i’d get in touch with each agency’s executive staff and work that out.

    @ITGuy Try understanding the business needs consolidation for consolidation sake leads to issues. I’ve been in high consolidated environments where it’s impossible to break out components to upgrade you just wait till multiple items need attended to as bringing down entire systems every month was looked highly upon.

    @Sangamo Girl: Some of that lost time can be attributed to your agency senior management and GOMB. The CIO at my agency work for 6 months to try to get new computers for staff to help alleviate some of their issues. Agency slashed it to 100 then GOMB slashed it further. Also, I can’t count the number of times in corporate life where I had to track down users as they had installed adware, viruses, or games on their machines because they had rights. It may not be optimal, but with the right support can be bearable.

    Comment by ITEngineer Friday, Jul 12, 19 @ 2:05 pm

  64. Why hasn’t anyone mentioned the true cause of this DoIT fiasco? Mike Madigan.

    It can’t be Bruce.

    “I would say not. On things that we can control, I would give us an A,” Rauner said. “We’ve cut half billion dollars out of wasteful spending, we’ve eliminated $220 million of fraud and Medicaid, we’ve modernized our IT systems . . .”

    Comment by Henry Francis Friday, Jul 12, 19 @ 2:45 pm

  65. IT Guy
    Go ahead and tell me
    Where did Deloitte go wrong with
    IES?
    ERP?
    You can’t can you
    Because you aren’t in state government and have no knowledge of the immense problems caused.
    As noted above the new systems
    weren’t designed with the end user in mind
    They were designed primarily
    to facilitate the harvesting of data.
    It’s all about Data Analytics these days.
    It takes my so much longer to process each case.
    But the data gathered from it is a priceless
    commodity to a private company.

    The perfidy is that we were sold a bill of goods that we would have efficiency, consolidation, data control.

    We got crap systems
    That don’t work
    That we overpaid for

    And Deloitte made 43.2 billion last year.
    as OW said many times
    “We let a stranger in our house”
    Oh and
    stay in your lane cupcake

    Comment by Honeybear Friday, Jul 12, 19 @ 2:47 pm

  66. As a Union DoIt employee, I can say, all of this could have been avoided if the Leadership would ever talk to the engineers. All they wanted to do was obstruct and hire vendors and contractor’s who had no oversight or direction. Anyone who tried to advise was shut down and kicked out. Leadership chose incompetent puppets to rubber-stamp design documents and vendor payments instead of seasoned workers. Pritzker’s administration has not cleaned house. New figure-head, many of the same decision-makers. DoIT failed because they never consolidated the workforce and nobody has been held accountable.

    Comment by ToldYaSo Friday, Jul 12, 19 @ 3:12 pm

  67. The consequences for the vendors has been zero. Bruce got the boot but they are back and going right for the trough. Pritzker’s people are enamored with the consultant groups because smart people love smart people who tell them they are smart. This isn’t going to go well.

    Comment by Sonny Friday, Jul 12, 19 @ 3:39 pm

  68. It Guy- it doesn’t matter how many degrees you have or how long you’ve been in IT… the first rule for creating a good system or application is understanding the users needs rather than your wants. Second rule is considering yourself an employee that happens to work in IT rather than an IT Guy first - in other words your goal is to make the user more productive.

    The users here are telling you their systems don’t work for them. That’s a failure on DoIT’s part. Consolidations doesn’t work everywhere.

    Comment by thoughts matter Friday, Jul 12, 19 @ 3:39 pm

  69. ===the first rule for creating a good system or application is understanding the users needs rather than your wants===

    This. All day this.

    This comment thread should be mandatory reading for all DoIT employees right up to the director.

    Comment by Rich Miller Friday, Jul 12, 19 @ 3:44 pm

  70. Thank you Toldyaso
    Exactly
    Always focusing on outside private sector contractors.
    Now that Pritzker pulled off his legislative miracle.
    He must focus on developing In House Capacity
    There are so many amazing folks
    Who work for the State
    they have the institutional knowledge
    Yet the private sector doofuses
    continue to be hired
    They bluster and blow
    make grandiose promises
    then fall flat on their butts
    because they have no idea how to do things
    within the bureaucracy
    they have no idea of statute, law and policy.
    They fail every time.
    The seasoned, knowledgeable state workers
    see it coming from a mile away.
    Yep, “shut down and kicked out” is right.
    Man Pritzker better get on this fast.
    or
    nothing
    I mean nothing
    of his legislative miracle
    will actually come to pass.

    Oompa Loompas run the factory
    and get the goodies out the door.

    Comment by Honeybear Friday, Jul 12, 19 @ 3:45 pm

  71. I’d just add
    Thanks Governor Pritzker for negotiating a fair contract and addressing the wage theft of step wages. Super cool.
    and…….
    Developing your in house capacity is going to be crucial to implementing your changes.
    Stop with the private sector folks.
    seriously
    As I said MULTIPLE times before
    Find your chiefs (as in Navy senior enlisted)
    They are still there.
    For the Love of God
    Move them up and promote them.
    Empower them to be able to counterbalance
    all the BPIA™ private sector folks.
    You must must must have folks that can say
    Uhhhh….That’s not gonna work.
    Right now it’s a bunch of arrogant blowhards
    like IT Guy
    You get it now?
    IT Guy’s running a lot of our agencies
    Not even political hacks which ironically always relied on the advice from the chiefs.
    Now you have private sector pontiffs
    No clue how to get things done.
    That was a huge bad call that Pritzker made to hire them.

    Comment by Honeybear Friday, Jul 12, 19 @ 4:06 pm

  72. I hope the Pritzker administration looks into the new Bid-Buy and AMP systems also.

    Comment by Turn Around For What? Friday, Jul 12, 19 @ 4:12 pm

  73. @Honeybear exactly this

    Comment by Present Friday, Jul 12, 19 @ 4:23 pm

  74. @toldyaso yep some of the people on the extended copy, Listed under Agency officials just moved around or went to Amazon.

    Comment by Present Friday, Jul 12, 19 @ 4:26 pm

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