* I’ve been getting a lot of e-mails, calls, texts, etc. the last couple of days from subscribers who say they aren’t receiving their Capitol Fax e-mails. I checked with the person who handles my lists and this is his response…

There was a global update to SPAM filters this last weekend. We will probably have more before this is over.

* So, the first thing you need to do is check your spam/junk folders. If you still can’t find it, then your system may be blocking my e-mails, in which case here are the instructions…

If it is not in your JUNK/SPAM folder on your local computer, they are being blocked by your SPAM filter on the server. Your IT dept will need to whitelist the Constant Contact servers per the following link:

http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5287-what-should-i-do-if-my-contact-s-isp-or-spam-filter-is-blocking-constant-contact-mail

Whitelisting “richmiller@capitolfax.com” WILL NOT fix the problem, it has to be the list of servers in the link above.

When you click that link above, scroll down to the instructions labeled “Letter Your Subscriber Sends to their ISP.” Copy and paste those instructions into an e-mail to your IT person.

Sorry for the troubles.