*** UPDATE *** For the second time this week I’ve had to walk back a post because of significant problems with the underlying Capitol News Illinois story. From DCFS’ Director of Communications Jassen Strokosch…
Rich, I realize you are quoting this from a story, but this is inaccurate information. Representative Scherer approached the department about helping her be more responsive to families asking her for help with DCFS. That meeting came up in the hearing yesterday and we shared that we asked the Representative to refer all futures questions to the Advocacy Hotline. The advocacy center already exists and serves an important role for any family needing assistance resolving an issue with the department.
We also let all the members present in the meeting know they should refer their concerns to the same advocacy hotline. This is not a new service that was setup for legislators.
The question and my commentary have been deleted.
[ *** End Of Update *** ]
* Let’s go back to DCFS, which has come up with a novel way to maybe placate some state legislators…
During the meeting, it was reported DCFS had already made changes following discussions held April 30, including adding a phone line lawmakers can now call to receive updates about any constituent who approaches them about his or her case.
“I think it’s important for us to be responsive in a way we haven’t before,” Smith said.