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Grid Modernization: It’s all about the Customer
Tuesday, Nov 15, 2011 - Posted by Advertising Department [The following is a paid advertisement.] The Energy Infrastructure Modernization Act will transform the way power is delivered to Illinois customers. We will judge success based on the value we deliver to our customers — greater reliability, enhanced service, and more tools for customers to manage their electricity use.
• Modernization will mean…improved overall system reliability, with fewer and shorter outages. • Modernization will mean…a peak time rebate program that allows customers to save money when they reduce electric use during critical peak periods, such as summer afternoons when electricity prices are highest. • Modernization will mean…improved customer service with call center representatives able to view actual usage data and answer questions about power status and billing in real time. • Modernization will mean…virtual elimination of estimated bills. The Energy Infrastructure Modernization Act is a 10-year, $2.6 billion investment in a smarter electric grid. More important is what it will do for customers. Greater reliability. Enhanced service. New energy management tools. That’s the value of grid modernization.
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