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ComEd and Regional Councils of Government Establish Initiative That Will Improve Coordination; Reliability During Significant Storms
Monday, Apr 23, 2012 - Posted by Advertising Department [The following is a paid advertisement.] ComEd and municipal leaders from across ComEd’s service territory recently announced a new collaboration to coordinate response and improve customer service during significant outage-related events by establishing Joint Operations Centers (JOC) in communities throughout the utility’s service territory. ComEd will set up, with approximately 400 municipal partners, region-specific JOCs in communities affected by service issues – within hours of a significant disruption. Representatives from ComEd and regional municipalities, working based on a pre-established list of public health, life, and safety facilities, will work together 24 hours a day until service is restored. Regular trainings and simulations will ensure that ComEd and its municipal partners have an effective and efficient working relationship. In addition, ComEd has planned several technology improvements to allow for quicker response times and improved customer service:
• A responsive text-messaging system to report outages and receive service updates; and • A revamp of the annual report summaries provided to municipalities. ComEd has entered into this unprecedented initiative to serve our customers better. We are looking forward to working with our municipal partners to reach unrivaled levels of customer service.
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