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ComEd Offers New Tools to Report Outages, Enhance Customer Service

Monday, Jul 30, 2012

[The following is a paid advertisement.]

As reported recently in the Chicago Sun-Times, ComEd’s investments to improve customer service and storm response include an array of new communications tools that make it easier to report outages and receive status updates.

Reflecting the utility’s desire to interact more effectively and deliver greater value to customers, these tools and services include:

    • A two-way text messaging system that allows customers to report outages to ComEd by text and enables the utility to text restoration information back to customers. Simply text “OUT” to 26633. Customers receive notifications when an outage has been reported at their address and ongoing updates as outage status changes.

    • A mobile application for iPhone® and Android™ devices, enabling users to conveniently report power outages and manage their accounts from their smartphones. The app also will provide notifications as the outage status is updated.

    • An interactive outage map now available on ComEd.com. The color-coded map allows customers to easily find information on the location and size of outages and get estimated power restoration times.

Customers can access their online account at ComEd.com to report outages and receive updates as outage status changes or call ComEd at 1-800-334-7661 to speak with a representative.

Customers can also follow ComEd on Twitter (@ComEd) or Facebook (facebook.com/ComEd) to stay up to date on the latest ComEd information.

- Posted by Advertising Department        

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